Best Practices

by Michelle Lasley

Michelle Lasley is a mother, wife in Pacific Northwest learning to balance green dreams with budget realities.

December 21, 2012

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Categories: One a Day, Post a Day 2012

I guess not everyone was fortunate enough to have focused leaders early in their career. Here are some best practices I’ve taken for granted.

  • The “customer” is always right.
    • It’s important to loosely define “customer”
    • Customers are (this is not an exhaustive list):
      • Employees,
      • Clients,
      • Buyers,
      • Donors,
      • Volunteers,
      • Bosses, or
      • Contractors.
    • Always assume every encounter is with a customer because you don’t want to be wrong at the wrong moment.
  • Follow the chain of command
    • Have a gripe with a co-worker? Don’t go over their head.
    • Always go first to the person with whom you have a complaint
  • Mind your Ps & Qs
    • I still don’t know what the P or Q stands for but the gist is – have good manners because
    • You attract more flies to honey than vinegar, and in this case
      • Everyone with whom you interact is a fly, and you want more flies on your side.
  • Praise publicly
  • Admonish privately
  • Smile, it releases endorphins
  • Be consistent with your moral values
  • Give yourself an out
    • Every work situation can be stressful… so where are your sacred places to keep yourself in check?

More to add later. What are some “best practices” you’ve found?

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